Privacy Policy

Fairweek Systems, Inc. (“Fairweek,” “we,” “us”) provides scheduling‑compliance software for fast‑food operators subject to the New York City Fair Workweek Law. Our registered contact is legal@fairweek.app.

Fairweek helps restaurant employers track and comply with NYC’s Fair Workweek Law. As part of the Service, Fairweek sends text messages on the employer’s behalf to two groups of people:

• Restaurant workers — notified when an open shift becomes available they’re eligible for, and asked to confirm certain schedule changes.
• Restaurant General Managers — sent updates when a worker claims a shift, and alerts about compliance issues at their location.

These messages are transactional and administrative — we never send marketing or promotional texts. Message frequency varies based on shift activity and compliance events at your location. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.

Worker phone numbers are provided to Fairweek by their employer as part of routine onboarding, in connection with the employer’s obligations under NYC’s Fair Workweek Law. Before Fairweek sends any other message, a worker receives an initial text explaining the purpose of the program and how to opt out — no further messages are sent until that’s been confirmed. Workers can opt out at any time; doing so has no effect on their employment or their rights under the Fair Workweek Law.

General Managers opt in by accepting a Fairweek account invitation from their employer and confirming their mobile number.

• Roster data — provided by the employer: name, mailing address, phone number, email, hire date, employment status, seniority.
• Scheduling records — regular and posted work schedules, shift changes, clopening pairs, discipline and discharge records.
• Message metadata — carrier delivery receipts, timestamps, Twilio message SIDs, inbound message body text limited to opt‑in / opt‑out / shift acceptance responses.
• Account data for managers — name, work email, mobile number, role, location assignments.

We do not collect precise geolocation, contacts, photos, or any content beyond messages sent to or received from our messaging number.

• To deliver open‑shift offers to eligible workers.
• To capture consent for schedule changes, as required by law.
• To notify GMs of premiums owed, compliance gaps, and audit results.
• To produce the compliance records our customers are legally required to keep.
• To secure the service and detect abuse.

We do not use text messaging data for marketing, advertising, profiling, or for training third‑party AI models. We do not share or sell the mobile numbers or opt‑in status of any recipient with third parties for marketing.

Workers may receive two kinds of texts: notice of an open shift they’re eligible to claim, and requests to confirm a schedule change (including back‑to‑back “clopening” shifts). General Managers may receive two kinds of texts: an update when a worker claims an open shift, and an alert about a compliance issue at their location. All of these are administrative — none of them are marketing.

We share information only with: (a) the employing organization that provided it; (b) service providers we use to operate Fairweek, such as Twilio for text message delivery and our cloud database provider; (c) government authorities when required by law or in response to valid legal process, including DCWP audits initiated against the employing organization.

We do not sell personal information as that term is defined under applicable US state privacy laws, and we do not share personal information for cross‑context behavioral advertising.

We retain compliance records — schedules, shift changes, consent records, offer responses, discipline, discharge — for a minimum of three years, as required under NYC’s Fair Workweek Law recordkeeping rules. These records are append‑only; we do not destroy or overwrite historical fact. Message metadata (delivery status, message IDs) is retained for the same period to preserve the record of consent. Account data is retained for the life of the account plus 90 days.

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Request deletion (subject to legal retention requirements above).
• Opt out of messaging by replying STOP.
• Lodge a complaint with your state Attorney General or, for NYC workers, with the NYC Department of Consumer and Worker Protection.

To exercise any right, email privacy@fairweek.app. We respond within 30 days.

Data is encrypted in transit (TLS 1.2+) and at rest. Access is role‑scoped; inbound message content is stored keyed to the sender’s verified phone number so that no manager can fabricate a worker’s response. We keep audit logs of every access to this data.

We may update this policy from time to time. Material changes are announced by notice within the product and, where required, by direct message to affected users at least 30 days before taking effect.

Fairweek Systems, Inc. · New York, NY
Privacy: privacy@fairweek.app
Legal: legal@fairweek.app